Remote SCADA Maintenance and Troubleshooting for a Metals Client

A steel manufacturing company was experiencing errors and downtime with their SCADA system. E Tech’s engineers swiftly identified and eliminated the error, getting production back online.

Project

A steel manufacturing company needed to replace an outdated furnace control system and for remote support. The client had a redundant SCADA system where one of the SCADAs stopped working. The issue occurred because, over time, the SCADA system was generating error logs which caused the hard drive to fill up. The error occurred because to the company’s anti-virus system was locking SCADA files that were being accessed and written to by the SCADA system. The hard drive reached maximum capacity which resulted in the SCADA system halting.

Solution

E Tech engineers remotely identified the corrupted files causing the errors, cleaned the files allowing their system to start back up, and provided consultation to the client’s IT team.  We installed HMIs and PLCs, along with a furnace safety system and a furnace control system.

Glenmount engineers set up a secure way to remote into their system and worked with their IT department to come up with a better solution for the client’s server set ups. This involves coordination with E Tech’s IT team and the client’s IT team.

Results

This project only took a half an hour thanks to the ability to remotely support. This saved the cost of a flight, hotel room, and four hours minimum onsite.