The Project: Clean Up Someone Else’s Robotics Mess

The decision of who to hire (and trust) for an automation project is critical. A quality partner will focus their knowledge, techniques, and skills to meet your project needs on-time with the highest-level of client communication and customer satisfaction. After an original equipment manufacturer (OEM) left work at a specialty glass manufacturer unfinished, the manufacturer needed to quickly pivot to a new robotics automation partner that could fully support their complex project within a tight timeline.

The Solution: Leverage E Tech Group’s Experience with KUKA Robots

The E Tech Group team promptly identified the specialty glass manufacturer’s situation. The project required KUKA robotics experience to support automotive windshield applications and had additional complexities of delivering units for inspection. Challenges faced were a tight timeline and conferring with overseas decision-makers.

“At E Tech Group, we have a people-focused culture,” said an E Tech Group sales team representative. “That means purposefully building authentic relationships through empathy, understanding, and respect. We apply this people-focused culture from the first phone call with potential customers so we can learn about their challenges and diagnose how we can use our unique skills to be a successful partner.”

After identifying the specialty glass manufacturer’s situation, E Tech Group deployed their Senior Controls Engineer with advanced robots training to tackle the KUKA robot challenges on-site within the same week. He applied his expertise in advanced robotics to quickly learn the OEM’s code and KUKA software, as well as understand the pattern needed for the robot to function properly for the manufacturer’s automotive applications.

The Results: On-Site KUKA Support Resolves Robot Issues

E Tech Group’s Senior Controls Engineer committed a week and a half of time on-site to resolve the robot’s functionality challenges. Dedicated to the success of the project, E Tech Group’s Senior Controls Engineer stayed into the later hours to provide support as needed and ensured the robot was functioning perfectly. The project timeline was met on-time and as promised for the KUKA robot to apply epoxy to windshield sensor units.

E Tech Group foresees more opportunities to support projects like this in the future based on the success of this project and its quick turnaround time with oversees decision makers. “This was an exciting opportunity for us to apply our experience. Our Senior Controls Engineer has worked all over the globe and we believe E Tech Group has value to offer beyond our domestic borders” said an E Tech Group representative. “The more we can grow organically with customers, the more we have to offer.”