Emergency Support Services
Emergency Automation Support from E Tech Group – 24/7 expert help to get your operations back online, fast.
Keep Your Operations Running – Anytime, Anywhere
When your production line is down, every minute counts. E Tech Group’s Emergency Support Service gives you direct access to industry-leading engineers—24/7—so you can get back online fast.
Rapid Response When You Need It Most
Whether you’re a longtime partner or reaching out for the first time, our service team is here to help. We provide immediate access to a wide network of automation experts trained in troubleshooting, diagnostics, and critical system recovery.
Why Choose E Tech Group for Emergency Support?
24/7 Access
- Always available, first-come, first-served for non-subscribers
Proven Track Record
- Zero missed calls, rapid resolutions
Top-Tier Expertise
- Drawn from a team of 30+ engineers with diverse skillsets
Exceptional Value
- High-margin, high-impact service with real ROI
What We Support
- PLC & HMI Troubleshooting
- SCADA & Network Diagnostics
- Electrical Faults & Motion Control
- Compliance & Safety Systems
- Remote or Onsite Repair Support
Emergency Support Plan Options
Maximize your support with one of our E Tech Emergency Support Plan subscription tiers. Designed for small to mid-sized operations where downtime is costly and in-house resources are limited.
| Plan Levels | Response Time | Remote/ Onsite Support | Bonus Perks |
|---|---|---|---|
| Advantage | Less Than 4 Hours | Remote/Onsite (4 hr min) | Discounts on training, site surveys, and more |
| Advantage+ | Less Than 2 Hours | No hourly minimums | Free remote access gateway, full-day site assessment |
| Advantage Pro | Less Than 30 minutes | Immediate remote/onsite | Limited availability, ultimate response plan |
Need More Information on our Emergency Service Offerings?
Complete this form to download our information sheet on our emergency services offerings.