Remote Support Services

E Tech Group offers 24/7 remote support services to ensure your operations run smoothly and efficiently, no matter the time or challenge.

Key Advantages Include:

E Tech Group delivers unmatched remote support services designed to keep your operations running smoothly and efficiently. Whether you need proactive maintenance, customizable service packages, or a trusted partner to safeguard your systems, E Tech Group is here to provide peace of mind and seamless solutions tailored to your needs.

E Tech Group provides round-the-clock support, ensuring tickets are typically addressed within an hour.

E Tech Group leverages its extensive industry knowledge and diverse technical expertise to solve even the most unique and complex issues.

The team supports various platforms, including Rockwell (as a Platinum Partner), Siemens, Aveva, and others, ensuring comprehensive system coverage.

Learn More About OUr InDustry Partnerships

Services include proactive monitoring and preventive measures to minimize downtime and enhance system reliability.

With locations and resources across North America, E Tech Group can quickly deploy on-site assistance when needed, supplementing remote support capabilities.

      We have more than 30 current clients who have found value and continually renew their support contract with us.

      Here’s what they have to say:

      “E Tech Group is the best!  They are quick to respond, and always know everything, since we have signed on with a support agreement we have reduced downtime, increased production and everyone is happier!”

      –Plant Manager, Leading Food Manufacturer

      Our Support Tier Options:

      Bronze

      • Entry-level support offering
      • One-year support agreement for one system
      • Customize support portal for client via Zendesk
      • Customized email ticket notifications
      • Pay Per Use Support Hours

      Silver

      • Support up to three systems
      • 24/7 availability
      • Discounted Remote Support Hours Purchased Up Front
      • Document servers, IPS Software, System Info, VPN access information
      • Quarterly support recap report

      Gold

      This is a more premium support offering that includes everything at the Silver level with the addition of:

      • Further Discounted Support Hours Purchased Up Front
      • Real time monitoring
        • Network status
        • Notifications if an error occurs or the status of a device changes
        • Traffic data. which applications, connections, or data type are putting strain on your network.
      • Quarterly support recap report including monitoring data

      Platinum

      Platinum Support is the highest-level support package we offer it includes everything at the Gold level with the addition of:

      • Even Further Discounted Support Hours Purchased Up Front
      • Quarterly OS patching
      • Quarterly Software End of Life Check
      • Quarterly Hardware Inventory
      • Quarterly support recap report including Monitoring data, patching information, software End of Life, Hardware inventory

      * Customized Remote Support Packages available upon request, as well as On Site Support Packages

      Need More Information on our Remote Service Offerings?

      Complete this form to download our information sheet on our remote support offerings.

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