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The field of networking is undergoing a massive transformation as more artificial intelligence-based tools make their way into products and services. Traditional enterprise networks are immediately poised to benefit and grow as more tasks that used to require costly networking expertise are automated.
When a prominent manufacturer wanted to observe and interact remotely with their production line in real-time, E Tech Group software developers brought their 3D game development expertise to deliver an innovative digital twin of the line. The twin mimics the behavior of its real-life counterpart in real time, visible in a 3D environment via web interface.
A global e-commerce leader wanted to add 24/7 support to several of their US facilities. E Tech Group’s infrastructure upgrades and added support in US-based sites paved the way for an international scale-up as multiple European sites were optimized.
E Tech Group had previously worked with one of the world’s largest e-commerce companies to upgrade and implement 24/7 support at a US facility. A few years after the completion of the initial project, the client implemented round-the-clock sortation of packages to keep up with demand. This compounded the time constraints associated with any interventions, and also increased the complexity of the system.
This switch to continuous sorting increased the number of calls to 24/7 support to maintain uptime at the first facility. This led to the client’s decision to add 24/7 support contracts across five additional US-based sites to support the switch to round-the-clock automated material handling.
At the same time, E Tech Group developed and commissioned a SCADA environment for the client’s five largest European-based sites. These sites initially decided not to maintain a 24/7 support service contract because they were not experiencing the same delays as their US-based counterparts.
However, after the project support ended, the European sites ran into issues with their network communications, experienced power outages, and had issues troubleshooting due to the lack of knowledge about the software. This eventually led to some of the sites shutting down operations and doing manual control for the sort – a huge operational issue even for a global company.
E Tech Group engineers with Wonderware/AVEVA system experience were contracted to support operations, troubleshoot, address concerns, and complete modifications as needed.
Two of the larger European sites agreed to a 24/7 Emergency SCADA support contract, this soon expanded to include another twelve locations. Today there are a total of 17 European-based sites that have a 24/7 Emergency Support contract with E Tech Group.
E Tech Group developed and trained client team members, allowing them to create an internal support group, freeing them to be self-sufficient in maintaining the system we created. And we will continue to be there as a first call when the problems, and their solutions, seem foreign.
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A global courier was facing delays and fines caused by an aging system. E Tech Group performed a complete overhaul of the operational infrastructure and added on-call support, eliminating all delays post-implementation.
A global leader in logistics and courier services located at an airport hub was experiencing routine equipment failure as their SCADA environment would freeze, crash, stall, and disrupt operations on a nightly basis. In some situations, the IT team had to restart the server environment to get the system to function.
They and the airport sort packages overnight between 11pm – 5am. So as soon as the planes land, the packages need to be taken off the plane, trucked to the facility, sorted, and placed back on another plane. All this needed to be completed before 5am so that planes could take off before 6am. If the planes didn’t take off before then, it would disrupt commercial operations and they would be fined $100k per plane.
The old system causing delays combined with the large number of packages during peak season would routinely push them past that 6am deadline, resulting in hefty fines. They were hemorrhaging time, money and reputation by the day.
Our team of automation integrators determined an overhaul of their operational infrastructure, and the addition of on-call support would be the best solution.
E Tech Group upgraded the server environment and the software, corrected major programming errors, and supported the SCADA environment. These combined solutions eliminated the delays and fines. Due to the large scale and volume of the facility, E Tech Group worked in tandem with the client to provide continued support around managing the servers, operation updates, and providing 24/7 on-call support.
Since implementing the 24/7 on-call emergency SCADA support, the client has never been delayed.
The client was so pleased with the success of this upgrade and support contract that they have asked E Tech Group to tailor and scale this custom process automation solution across multiple US and European sites.
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